Design & UX

Our Network Interactive Voice Response (NIVR) enables us to route calls made to a single 0861, 0860 or 0800 telephone number from landlines and cellular phones to multiple destinations throughout the country

Your company can now promote and brand one single telephone number which allows customers anywhere in the country to get hold of a branch, dealer or franchise of their choice.

How? By presenting the caller with a series of Dynamic or Location based menus in order to ascertain exactly what and where the service is required.

Design & UX

1. Customer gets to the right place first time.
2. Replaces the expense of call operators.
3. Avoids mistakes made by receptionists/call centre operators.
4. You don’t lose out on sales due to inefficiency.
5. Consolidate all branch numbers into one number.
6. Easy-to-change destination numbers.
7. Better customer service.
8. Service is available 24/7.
9. Routing to up to 180 destinations.
10. Allows for routing of landline and cellular calls.

Design & UX

A word number and call routing solution can cost from as little as R 85 per destination per month.

Please note that each solution is specifically developed to each clients specifications and that the final costing is based on number of destinations, voice artist requirements, frequency of call reporting as well as the expected traffic which will be generated.

Please note that the cost of each call made to an 0861 telephone number will remain with the caller, even once it is routed