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Our Network Interactive Voice Response (NIVR) Call Routing System enables us to route calls made to a single 0861, 0860 or 0800 telephone number from landlines and cellular phones to multiple destinations throughout the country.
Your company can now promote and brand one single telephone number which allows customers anywhere in the country to get hold of a branch, dealer or franchise of their choice.

How? By presenting the caller with a series of Dynamic or Location based menus in order to ascertain exactly what and where the service is required.

- I have many branches/franchises/stores and need to route callers to the right destination.
- I don't only want a menu for regions, but am looking to customise further.
- Redirecting calls manually from a centralised location is costly and inefficient.
- I need a routing system that works for me after-hours.
- Our head office is not operating at the same times as stores.
- I cannot customise my current call routing system.
- I need accurate and in-depth reports.
- Callers are not being transferred to the right sales team by the call operator.
- I would like a customised caller recognition feature.
- My disaster recovery plan requires a solution where I can change destination numbers quickly.

Then CALL ROUTING is your solution!

How our Call Routing Works
Please note that each solution is specifically developed to each clients specifications and that the final costing is based on number of destinations, voice artist requirements, frequency of call reporting as well as the expected traffic which will be generated.

Please note that the cost of each call made to an 0861 telephone number will remain with the caller, even once it is routed

Dont loose calls down to bad call routing!

Our clients are reaping substantial rewards from implementing this solution, which includes heightened efficiency and customer service.

1. Customer gets to the right place first time.

2. Replaces the expense of call operators.

3. Avoids mistakes made by receptionists/call centre operators.

4. You don't lose out on sales due to inefficiency.

5. Consolidate all branch numbers into one number.

6. Easy-to-change destination numbers.

7. Better customer service.

8. Service is available 24/7.

9. Routing to up to 180 destinations.

10. Allows for routing of landline and cellular calls.
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